Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed and another when it is shipped.

2. Domestic Shipping

We offer standard and express shipping options across the country. Delivery typically takes:

• Standard: 3–5 business days

• Express: 1–2 business days

Shipping fees will be calculated at checkout based on your location and chosen delivery method.

3. International Shipping

Yes, we ship worldwide. Delivery times vary by country but generally take 7–14 business days. International shipping fees and any customs charges will be visible at checkout.

4. Tracking Your Order

Once shipped, you will receive an email with a tracking number. You can also track your order via the Order Tracking page on our website.

5. Delivery Delays

Shipping times are estimates and may be affected by:

• Public holidays

• Customs clearance (for international orders)

• Unforeseen courier issues

We are not responsible for delays caused by the carrier or external factors.

6. Shipping Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for lost packages due to incorrect address information.

7. Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please contact us within 3 days of delivery. We will assist in resolving the issue promptly.

8. Need Help?

For shipping-related questions, reach out to us at:
📧 hi@sm-wholesaler.co.uk
📞 0744 7846983